We Teach You Technical Support


We Teach You provides technical assistance to our partners and customers through our comprehensive supply of technical information and expert technical staff.

Select a category below for specialised support: -

  1. General Course Support for Students >>
  2. IT Course Support for Students >>
  3. IT LMS Administrator Support >>
  4. NVQ FAQs >>

If your support question was not answered above, please contact our Technical Support staff at support@weteachyou.co.uk or by calling 08 700 800 900

General Course Support for Students

When trying to access our e-learning courseware for the first time on a new computer – if the sound or pictures don’t display properly, or if the “Loading” bar stops, then it is likely that Flash hasn’t been installed on the computer.

This free program can be downloaded from the program author’s web site at: -

Experiencing problems?
Please ensure you have Adobe Flayer enstalled.

The minimum system requirements to access our e-learning courses are: -

  • P500+ Processor, 128MB of RAM
  • Minimum screen resolution 800x600
  • Windows 2000, 2003, XP, and Vista
  • 56K minimum connection; broadband (256 kbps or higher) connection recommended
  • Internet Explorer 5.5 or higher
  • Sound card with speakers or headphones strongly recommended
  • Windows Media Player 9.0 or higher
  • JavaScript, DHTML and cookies enabled
  • Flash 8.0 or higher.

Note: Because some We Teach You courses launch in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow www.weteachyou.co.uk as a trusted site.

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IT Course Support for Students

Q. How can I find or change my password?

A. You may retrieve your password if your e-mail address is listed in our student database for your ID. If you go to www.weteachyou.co.uk and click Login Help after clicking on the Sign On box, you will see a menu of links. Click on the Change My Password link or the Forgot My Password link and enter requested personal information. Your password will be e-mailed to the address that is listed with your ID.

Q. I want to add my e-mail address to my user ID.

A. You may add or change your e-mail address to your ID by going to www.weteachyou.co.uk and clicking the Login Help link within the Sign On box. Click the Update Personal Information link and enter your desired e-mail address along with the other information requested.

Q. My scores will not update when I take the course to improve them.

A. Enter the desired course by clicking on it from the course list. Once in the course, click on the Course Tools tab on the left navigation. You can click on View My Scores to see what score is recorded for each lesson. Also on the Course Tools tab you can click on the Progress Report link. This will bring up a list of the questions within the course. If there is a mastered check beside the heading of the lesson, all of the answers for that unit have been answered at least once. If there are questions listed under the lesson heading, these need to be answered in order for scores to update for that lesson. All questions must be answered within a lesson for the score to update for that lesson.

Q. I cannot find where to get a certificate of completion for my course.

A. Log into the course and within the course click on the Course Tools tab on the left navigation. From here, click on the View My Scores tab. Your mastery percentage will be in the first paragraph on that page. If every lesson is scored at or above the mastery level, you will see a certificate button near the bottom of the scores graph. If there is a lesson or lessons without the mastery scores, a certificate button will not show. If a certificate button does show, click the button to generate your certificate.

Q. How do I print the pages in a course?

A. You can print the entire course without graphics by entering your ID and password in the login box on www.weteachyou.co.uk and clicking the Accessibility button instead of the submit button. This will show you the entire course with no graphics. You may right click on the course and select the Print option to print the course.

If you would like to print the course one page at a time, you may login to the graphics version of the course and right click on the page. Select the Print option. The page will print with graphics.

Q. When I try to play the video courses, my buttons are grayed out and my quiz answers do not seem to update.

A. These problems may arise by having the version of Sun Java that is not compatible to run the videos. The version recommended is the Java Standard Edition 1.4 or Sun Java 1.4 or above. This version can be downloaded from http://java.sun.com/j2se/1.4.2/download.html. The Java Runtime Environment contains the Java Vm, which is necessary to run the video courses also. This can be obtained by installing JSE v 1.4.2_04 JRE. The suggested version for now is JRE 1.4.2_04.

Q. When I try to register for courses, I get a message that an error has occurred while processing my credit card.

A. Please make sure that the address that you are using to register the student matches the billing address on the credit card. Our verification software will often reject the transaction if the two are not the same. If this is not the case, please check with your bank or credit card company to insure that funds are available for the transaction. If you continue to have problems then please contact a member of our staff on (+44) 08 700 800 800

Q. I do not have audio on all of my courses. Is there something wrong?

A. Many of our End User courses are now equipped with audio on many pages of the courses. You may also get audio on the introduction pages of the lessons if you have Flash installed and the option is checked in My Preferences. Audio is not available at this time, however, for every course that Mindleaders offers.

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IT LMS Administrator Support

Q. Can I deliver We Teach You courses via my Learning Management System (LMS)?

A. Yes. If your LMS is conformant with SCORM 1.2 or with the AICC's HACP protocol, We Teach You content can be launched and tracked seamlessly within your LMS. If your LMS is not conformant with one of these standards, there may still be options available for you to launch the content from within the LMS, and you should talk to your Sales or Support representative about possible alternatives.

Q. What are AICC and SCORM, and what is the difference between the two?

A. Both are industry standards that establish protocols for exchanging information about the learner and the learner’s experience in a piece of content. Both protocols enable the passing of the same type of data, including Score, Status, Bookmark and Time spent in the lesson. The difference is in how this information is exchanged between a piece of Content and an LMS.

The difference:

When AICC HACP is used, a student will click on a link, which will direct his browser to where the content is located (Weteachyou.co.uk). As soon as he gets to the content site, the We Teach You server will make an HTTP connection to the LMS server at an address that the LMS specifies in the link that the student has clicked. This HTTP connection is made in order for the content to receive student information from the LMS (name, ID, etc.) that it will use to create the student’s learning session. When that session has been completed, the We Teach You server once again makes an HTTP connection to the LMS, and this time it tells the LMS what the student did in the course (Score, Status, Bookmark, etc.)

When SCORM is used, a student will click on a link, which will direct his browser to a We Teach you SCORM API that sits in a folder on the LMS server. This API and the LMS’s API Adaptor are both loaded into the student’s browser. As soon as they are loaded, the We Teach You API does two things. First, it communicates (via JavaScript) with the LMS’s API Adaptor in order for the content to receive student information. Second, the API communicates this information by making an HTTP connection to the content server at Weteachyou.co.uk. The course is then launched in the student’s browser. When his session ends, the We Teach You API communicates the session data (Score, Status, Bookmark, etc.) to the LMS’s API Adaptor.

Q. Do I need to do anything to the content (edit pages, strip out questions, etc.) to make it run properly for the LMS users? Will the content actually be hosted with the LMS?

A. No. We Teach You courses are entirely self-contained and ready for deployment in an LMS environment. The courses will run from the weteachyou.co.uk website, and the LMS will be loaded with launch strings that point to that content. No courseware maintenance is necessary.

Q. Where do I get these launch strings, and how do I load them into my LMS?

A. When using AICC, We Teach You will provide standard AICC files (.au, .crs, .des, .cst) for import into your LMS. These are files defined by the AICC, and they come in a standard format that is recognized by AICC-conformant softwares. The files contain launch URLs, Titles, and other descriptive information about the courses that the LMS will use to create your launch strings.

When using SCORM, We Teach You will provide SCORM manifests and metadata for import into your LMS. There are files defined by the SCORM, and they also come in a format recognized by SCORM-conformant systems. A SCORM LMS will use the information contained within these files to create launch strings for the courses.

Q. Do I need to set up student accounts on the We Teach You side, as well as within my LMS?

A. No. The LMS launch process automatically creates student accounts. If a student has been given access to a We Teach You course in the LMS, then as soon as he or she attempts to launch the first course, a student record will be automatically created in the We Teach You database.

Q. Will students need to log in again, enter a password, or go through any additional authentication when trying to launch courses?

A. No. The LMS launch process does the entire student authentication, and the student experience is seamless.

Q. If my students begin using an LMS to launch We Teach You courses, can they still access the courses by logging in directly at weteachyou.co.uk, like they used to? Can I still access my Admin account, and can I still run the same reports I’m used to?

A. Yes, and yes. Although both of these functions are within the LMS’s control, the same features and functions are still available at the weteachyou.co.uk website. While students may normally launch the courses from the LMS, you may decide to allow them to also access the courses by going to weteachyou.co.uk and logging in with an id and password. Likewise, while student activity data will be reported and available from the LMS interface, you may still access We Teach You Web Admin and run the same reports that are available to non-LMS users.

Q. Do I lose any features or functionality when switching to an LMS environment?

A. There are some minor differences in the courseware appearance and in the way users navigate to certain features. Overall, it is the same courseware experience for the LMS user as for the non-LMS user.

Q. Will I have to start over with new student records? If my students have taken courses directly at weteachyou.co.uk, will I lose all of that historical data when I move to an LMS environment?

A. No. We Teach You can export your student data into a format that can be imported into your LMS database, so that both systems have identical records before your students begin launching courses from the LMS. Then, moving forward, both systems will stay synchronized through the LMS launch and update processes.

Q. Can I test We Teach You in my LMS?

A. Yes! Please ask your Sales representative to arrange LMS testing, and you can test the launching and tracking of We Teach You courses in your LMS.

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What is an NVQ?

  • A Government initiative to increase the skills of the workforce
  • Work related, competence based qualification with skills assessed at the workplace
  • NVQs reflect the skills and knowledge needed to do the job effectively
  • NVQs are sector specific set by the industry themselves
  • NVQs are about practical performance as well as knowledge & understanding
  • NVQ syllabus allows flexibility to incorporate individual company requirements
  • Customers place more confidence in suppliers whose staff meet nationally agreed standards
  • NVQs provide a permanent record to show that successful training has taken place in areas specified by legislation and your customers
  • NVQs are qualifications that show an understanding of the theory of the work in progress, and also the competency of the individual is evidenced in their specific job role
  • The NVQs are made up of units, which describe the skills and knowledge needed to do the job effectively
  • NVQ standards have been developed within your industry
  • NVQs are open to all ages
  • Employees will be trained and assessed at their normal place of work

How long will the NVQ take?

1. Familiarisation.

The Individual must understand the importance of the award they are undertaking in order to give their best efforts.

Managers and Supervisors have a key role in supporting the awards and from the outset need to assure the candidates of their support for the NVQ’s. In some cases the enclosed ‘Questions Commonly Asked’ document can help any natural queries that arise.

Time offline – minimal and ongoing.

2. Enrolling Candidates.

In order to obtain funding, the delivering college will need to know information about the candidates: e.g. eligibility for funding, name, age, address etc. this is done by completing documentation and enrolling onto the course.

Time offline – approximately 20 minutes.

3. Induction.

Each delivering college will have its own induction pack.

This covers Health and Safety, Equal Opportunities and Appeal Policies, checking the background and job roles of candidates, to ensure that they can achieve the award, information about facilities, the college can offer, and the other information relating to the college.

Time offline – approximately 1 hour.

4. Tutoring.

For each individual unit, the candidate will need to go into a quiet area to go through the workbooks and other relevant documentation to acquire the knowledge required to undertake the questioning, oral or written, establishes whether the candidate has understood the unit.

Time offline – approximately 1 hour per unit.

5. Observations.

At the end of the award, time to check through the portfolio and undertake the exit interview is required.

Time offline – No offline time.

6. Summary.

For an average candidate undertaking an NVQ at level 1 (6 units) they will need approximately:




Enrolling 0 20
Induction 1 0
Unit Seminars 6 0
Conclusion 1 0
Totals 8 20

An average Level 2 (10 units) takes: 




Enrolling 0 20
Induction 1 0
Unit Seminars 10 0
Conclusion 1 0
Totals 12 20

Company Benefits

  • NVQs assure quality and performance
  • Helps you aim for quality awards (e.g. Investors In People etc)
  • Gives greater confidence in management
  • Demonstrates compliance with legislation
  • Increases productivity & efficiency
  • Minimises accidents by increasing awareness
  • Helps retain staff longer – saving on recruitment costs
  • Cost effective way to train staff
  • Builds product quality
  • Serves customers better
  • Increases profits

Benefits to Individuals

  • Installs confidence in their abilities
  • Gives a sense of motivation & achievement
  • Gains a recognized qualification without having to attend a further learning centre
  • Provides evidence of competency in a skill base, which could attract promotion or greater responsibility

Overall Benefits

  • NVQs enable businesses to move ahead by:
  • Increasing staff dedication
  • Minimising staff turnover
  • Sharpening staff skills
  • Improving motivation
  • Evidencing commitment to training to meet legislation
  • Helping to meet audit requirements

Employees with NVQs are better motivated, more loyal, more reliable and more adaptable.

NVQ Process

  • Company NVQ coordinator to be nominated, ideally someone within production management.
  • College to introduce the proposed assessor prior to student enrolments.
  • Company to determine target group of students within the workforce for qualification and provide WTY with a list.
  • Clearly structured enrolment sessions to be planned. Ideally groups of 5 for 20 minute intervals. This will allow time for students to ask questions.
  • Assessor to be present at enrolment session.
  • NVQ induction’s to be planned between company NVQ coordinator and NVQ assessor allowing each student 1 hour with the assessor.
  • NVQ programme timetable to be planned between company NVQ coordinator and NVQ assessor allowing for observed assessment, off-line release and portfolio building.